Voice agents, messaging bots and support agents on a single platform — with one shared brain across phone, WhatsApp, web chat, email and tickets. Sub-400ms voice, 12+ Indian languages, live in days.
Three product lines, one shared brain. A customer can start on a Hindi phone call, continue on WhatsApp, and email a week later — your agent remembers the entire story, every time.
Human-sounding AI that makes and answers calls at scale. Natural turn-taking, interruption handling, and warm transfers to your team with the full transcript attached.
Always-on chat that sells and serves. Rich cards, catalogues, payment links, file uploads and opt-in broadcasts — on the apps your customers already keep open all day.
An AI teammate inside your helpdesk. Answers grounded strictly in your knowledge base, auto-triage and routing, drafted replies for review, and a live copilot whispering to your human agents.
Your customer's history, preferences and open issues travel with them — call to chat to inbox, no repeating themselves.
Nine specialised agents across voice, messaging and support. Each one trained, measured and deployed for a single business outcome — not a general-purpose bot with a prompt taped to it.
Tactful, persistent, and fully compliant. Handles debt recovery with empathy and data-driven negotiation — respecting RBI guidelines while maximising recovery rates.
Automated, friendly follow-ups that dramatically reduce default rates through intelligent scheduling, personalised messaging, and one-tap payment links sent on the channel each customer actually responds to.
Turn WhatsApp into your highest-converting storefront and service desk. Catalogue browsing, order tracking, COD confirmation, UPI payment links and cart recovery — on the channel 500M+ Indians already open every day.
High-conversion lead qualification around the clock. Engages inbound prospects in seconds — on the website widget, on WhatsApp, or with a callback — qualifies intent and books demos so no lead ever goes cold.
Designed for India's booming EdTech sector. Confirms attendance, handles rescheduling and answers student FAQs in real time — on calls and on WhatsApp, across all major Indian languages.
Solves 80% of Tier-1 queries with zero wait time and human-like reasoning — on the phone, in chat, or over email. Understands context across channels, handles multi-turn conversations, and escalates intelligently in the customer's preferred language.
Point it at your support inbox and helpdesk queue. It reads every incoming ticket, classifies intent, pulls the real answer from your systems and knowledge base, then replies, tags and closes — or escalates with a written summary.
For the conversations that still need a human. Live transcription, next-best-action prompts, instant policy lookups and auto-written wrap-up notes — so your best agents sound like your best agents on every call.
One queue for every conversation — calls, WhatsApp, Instagram, web chat, email, tickets — and one profile per customer behind it. Your agents (AI and human) see the same history, so a customer never has to explain themselves twice. Escalations arrive with full context, and every channel writes back to your CRM.
No products match that filter.
A glassmorphic control plane for every agent you run. Monitor live calls and chats side by side, configure agent nodes, watch the channel mix shift, and surface insights in real time.
Six technical pillars that give NextAILabs agents a decisive edge over legacy IVR, scripted chatbots and bolted-together point tools.
Sub-400ms end-to-end response times for truly fluid, human-like conversations. Our edge-deployed inference pipeline eliminates the awkward pauses that kill engagement — and keeps chat replies instant too.
One customer profile shared by every agent and every channel. Yesterday's call, this morning's WhatsApp thread and the open ticket are all one conversation — so nobody asks "can you repeat your order number?" again.
Agents answer only from your documents, policies and live systems — with the source cited on every reply. Below a confidence threshold they escalate instead of improvising. No invented refund policies.
Native connectors for Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, WhatsApp Business API and every major telephony stack. REST APIs and webhooks for the rest. Deploy alongside your existing tools, not instead of them.
Sentiment analysis, automatic transcription and translation, intent trends and performance heatmaps — unified across calls, chats and tickets. Coach your teams with data instead of a 2% QA sample.
Custom-trained voice models based on your best human performers, plus a written tone profile your chat and email agents follow. One consistent brand personality — spoken and typed — at unlimited scale.
Plug in telephony, WhatsApp Business API, web chat and your helpdesk. Point us at your knowledge base, CRM and order systems — no data migration required.
Compose agents in the no-code Lab, set tone and escalation rules per channel, then run sandbox calls and chats. Our team validates compliance before go-live.
Start with one channel or all of them. Scale from 100 to 100,000 concurrent conversations with zero infrastructure overhead — and add product lines whenever you're ready.
Every channel and every system of record — CRM, helpdesk, telephony, messaging and commerce — wired into one platform.
Most CX platforms are built for Western markets and retrofitted for India. NextAILabs is different — built ground-up for India's languages, channels, regulations and infrastructure realities.
Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Malayalam, Odia & more — on calls and in chat, including Hinglish code-switching.
Official WhatsApp Business API through Meta-approved BSPs, DLT-registered SMS templates, and template approvals handled for you.
Call timing restrictions, DNC registry checks, consent management & DPDP Act readiness built-in.
Native integration with Exotel, Knowlarity, MCUBE, and all major Indian telephony providers.
Serving enterprises in Mumbai, Bengaluru, Delhi NCR, Hyderabad, Pune, Chennai & tier-2 cities.
Book a personalised demo with our team. We'll show you live NextAILabs agents handling real calls, WhatsApp chats and support tickets from your industry — and map an ROI plan specific to your business.